Privacy policy
CHERIE NATURALS
TERMS OF USE AND CONDITIONS OF SALE
**Effective date: 30.10.2026
OVERVIEW
Please read these Terms of Use and Conditions of Sale (“Terms”) carefully before accessing the Cherie Naturals website, browsing its content, or purchasing any product. These Terms include important provisions concerning product information, disclaimers, limitations of liability, and dispute resolution. Please keep a copy for your records.
In these Terms, “Cherie Naturals,” “we,” “us,” and “our” refer to the business operating the Cherie Naturals website. “Website” means our online store and any related pages, features, or services through which these Terms are made available. “You” and “your” refer to any person who visits, uses, or purchases through the Website.
By accessing the Website or placing an order, you acknowledge that you have read and agree to these Terms and any policies expressly incorporated into them. If you do not agree, do not use the Website or place an order.
**Important notice about disputes:** The original policy text supplied for adaptation contained mandatory arbitration, a class-action waiver, and a 30-day opt-out procedure tied to a specific company and state. Those provisions should not be published under Cherie Naturals until the correct legal entity, governing law, dispute forum, and opt-out contact method have been verified. Section 16 below is therefore drafted as a placeholder requiring legal review, rather than falsely representing that those terms are already valid for Cherie Naturals.
We may revise these Terms by publishing an updated version on the Website. The revised version will state its effective date. Changes apply prospectively to the extent required by applicable law. Your continued use of the Website after an updated version is posted indicates acceptance of the revised Terms where such acceptance is legally effective.
**Mobile messaging privacy:** If you opt in to receive text messages from Cherie Naturals, your mobile number and text-message opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. This does not prevent disclosure to service providers that help us deliver messaging, where permitted by law and subject to appropriate restrictions. We will handle messaging data in accordance with our Privacy Policy and applicable law.
TABLE OF CONTENTS
1. Website Use
2. Privacy and Security
3. General Conditions and Prohibited Conduct
4. Personal Use of Products
5. Product Information and Health Disclaimer
6. Website and Price Changes
7. Payment
8. Orders and Acceptance
9. Subscriptions, Recurring Payments, and Cancellation
10. Shipping
11. Delivery Confirmation
12. Returns and Refunds
13. Social Media
14. Disclaimer of Warranties
15. Limitation of Liability
16. Dispute Resolution — Legal Review Required
17. Indemnification
18. Third-Party Websites and Links
19. Reviews, Testimonials, and Other Submissions
20. Copyright and Intellectual Property
21. Electronic Communications
22. Assignment
23. No Waiver
24. Severability
25. Termination
26. Entire Agreement
27. Questions and Contact Information
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1. WEBSITE USE
By using the Website, you represent that you are at least the age of majority where you live and have the legal capacity to enter into a binding agreement. If you use the Website on behalf of a business or another person, you represent that you are authorized to bind that person or business to these Terms.
You agree to use the Website only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Website complies with the laws that apply to you.
2. PRIVACY AND SECURITY
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. It is incorporated into these Terms by reference. Please review the Privacy Policy published on the Cherie Naturals Website before using the Website or placing an order.
We take reasonable steps to protect information handled through our store, but no website, network, or electronic transmission can be guaranteed to be completely secure. You should not send sensitive payment information to us through channels that we have not designated for that purpose.
3. GENERAL CONDITIONS AND PROHIBITED CONDUCT
The Website and its content are protected by copyright, trademark, and other intellectual-property laws. Except as expressly permitted in these Terms or authorized by us in writing, using the Website does not give you ownership of, or a license to use, its content.
You must not use the Website or our products for any unlawful purpose. Without limitation, you agree not to:
- violate any applicable law or regulation;
- infringe our intellectual-property rights or those of another person;
- submit information that is false, misleading, fraudulent, or materially incomplete;
- upload, transmit, or distribute malware or other harmful code;
- attempt to gain unauthorized access to the Website, its systems, or another user’s information;
- interfere with the Website’s security, availability, or normal operation;
- collect or misuse another person’s personal information;
- harass, threaten, abuse, defame, or discriminate against another person;
- use the Website to distribute unlawful, obscene, or otherwise prohibited material; or
- encourage or assist another person to engage in any prohibited conduct.
We may investigate suspected misuse and restrict, suspend, or terminate access where we reasonably believe that a user has breached these Terms, created a security risk, provided fraudulent information, or used the Website unlawfully. We may also take any other action available under applicable law.
4. PERSONAL USE OF PRODUCTS
Unless we expressly agree otherwise in writing, products purchased through the Website are intended for the purchaser’s personal use and not for unauthorized resale or commercial redistribution. You must not resell, repackage, relabel, alter, or export products in violation of applicable law or our written instructions.
We may refuse, limit, or cancel orders that reasonably appear to be placed for unauthorized resale, distribution, or other activity inconsistent with these Terms. Any such decision remains subject to applicable consumer-protection laws.
5. PRODUCT INFORMATION AND HEALTH DISCLAIMER
Content on the Website is provided for general informational purposes. It is not medical advice and is not a substitute for advice, diagnosis, or treatment from a qualified healthcare professional. Do not use Website content to diagnose or treat a health condition, and do not disregard professional medical advice because of information you have read on the Website.
Cherie Naturals products are not intended to diagnose, treat, cure, or prevent disease unless a specific product is lawfully authorized and expressly identified otherwise. Statements about dietary supplements have not been evaluated by the U.S. Food and Drug Administration where the applicable supplement disclaimer is required. Individual experiences may vary, and we do not guarantee that a product will produce a particular result or meet a particular health or wellness goal.
Consult a qualified healthcare professional before using a supplement, especially if you are pregnant or nursing, have a medical condition, take medication, or are considering giving a supplement to a child. Follow the product label and do not exceed the recommended use. Stop use and seek appropriate medical advice if you experience an adverse reaction.
We make reasonable efforts to keep product descriptions, ingredient information, directions, pricing, promotions, availability, shipping details, and other Website content accurate and current. However, errors, omissions, or outdated information may occur. We may correct errors, update content, or cancel an order affected by a material error, subject to applicable law and any refund obligations.
We try to display product images and colors accurately, but your screen settings may affect how colors appear. Packaging, labels, or product presentation may change over time. Always read the actual product label and accompanying instructions before use.
The Website may include historical information that is not current. We may update Website content, but we are not obligated to revise every item of information unless required by law. Any statements about expected results are general in nature and should not be understood as a guarantee of individual outcomes.
6. WEBSITE AND PRICE CHANGES
We may update, suspend, restrict, or discontinue any part of the Website or its content. Where permitted by law, we are not responsible for losses caused solely by a change, suspension, or interruption of the Website.
Product descriptions, availability, offers, and prices may change without prior notice. A change in price will not alter an order that we have already accepted, except where correction or cancellation is permitted by law, such as in the case of a material pricing error. Offers are void where prohibited by law.
Some products or services may be available only online and may be offered in limited quantities. Returns, exchanges, and refunds are governed by the current Refund Policy and any additional terms clearly presented before purchase, subject to applicable law.
7. PAYMENT
Prices and charges will be shown in the currency displayed at checkout. Unless expressly stated otherwise, prices do not include any taxes, duties, or other charges that must be collected separately.
When you submit payment information, you represent that you are authorized to use the selected payment method and that the information you provide is accurate and complete. You authorize us and our payment processors to charge the amount shown at checkout, including applicable taxes and shipping charges.
Payment processing may be handled by third-party payment providers and is subject to their terms and security practices. We do not control fees that your bank, card issuer, or payment provider may charge, including foreign-transaction or overdraft fees.
If a payment is reversed, declined, or disputed, we may contact you to resolve the issue and may suspend processing or shipment while payment is verified. Any collection or recovery action will be taken only as permitted by applicable law.
A payment provider or card issuer may update stored payment-card details through account-updater services. Where such services apply, your card issuer may provide options for opting out; contact the issuer for details.
8. ORDERS AND ACCEPTANCE
Submitting an order is an offer to purchase the selected products under the terms displayed at checkout. An order acknowledgement or payment authorization does not necessarily mean that we have accepted the order. Acceptance occurs when we confirm acceptance or dispatch the order, as applicable under the checkout terms and governing law.
We may request additional information to verify an order. We may reject or cancel an order where permitted by law, including in cases of suspected fraud, unauthorized resale, inventory issues, material listing or pricing errors, or inability to process payment. If we cancel an order after payment has been collected, we will arrange a refund to the original payment method, unless the law requires another method.
You are responsible for reviewing your order details, delivery address, and contact information before submitting the order. Contact Customer Support promptly if you notice an error. We cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
9. SUBSCRIPTIONS, RECURRING PAYMENTS, AND CANCELLATION
If a subscription option is offered, the applicable product page and checkout will explain the subscription price, billing frequency, renewal terms, and cancellation process before you enroll. By activating a subscription, you authorize recurring charges to the payment method you provide at the intervals disclosed at checkout, until the subscription is cancelled.
The subscription price and frequency will be those disclosed at enrollment, subject to any changes notified in accordance with applicable law and the subscription terms. Please review all renewal details before completing enrollment.
You may cancel a subscription using the account-management tools provided on the Website or by contacting **help@cherienaturals.com**. To avoid another order being processed, submit the cancellation request before the next scheduled renewal or processing cutoff disclosed at checkout or in your account. If no cutoff is disclosed, contact us as early as possible. A cancellation may not stop an order that has already been processed or shipped, but any applicable return rights remain subject to the Refund Policy and applicable law.
If a recurring payment fails, we may notify you and request an updated payment method. We may pause or cancel the subscription if payment cannot be completed. Any collection activity will be conducted only as permitted by law.
Only enroll in a subscription if you understand that it involves recurring orders and charges. If the Website does not currently offer subscriptions, this section does not create a subscription service or authorize recurring billing.
10. SHIPPING
Available shipping destinations, shipping charges, estimated delivery windows, and any applicable restrictions will be shown on the Website or at checkout. Delivery estimates are estimates, not guarantees, unless we expressly state otherwise. Delivery may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, or operational disruptions.
You must provide a complete and accurate delivery address and contact details. We are not responsible for a delivery problem caused by an address or contact detail entered incorrectly by you, to the extent permitted by law.
If you need to change or cancel an order, contact help@cherienaturals.com as soon as possible. Orders may enter processing or be handed to a carrier quickly, and we cannot guarantee that a requested change can be made once processing has started. Any cancellation, refund, or reshipment will be handled in accordance with the Refund Policy and applicable law.
Import duties, customs charges, or local taxes may apply to international orders where relevant. Unless checkout expressly states otherwise, the customer is responsible for charges that the law requires the customer to pay.
11. DELIVERY CONFIRMATION
Where a carrier provides tracking or delivery confirmation, that record may be used as evidence that a package was delivered. A carrier scan is not conclusive in every circumstance, and we will consider reported delivery problems in accordance with our policies and applicable law.
If your order is marked as delivered but you cannot locate it, check the delivery area and with other members of your household or building, then contact the carrier and help@cherienaturals.com promptly with your order number. We may ask for information reasonably necessary to investigate the issue.
12. RETURNS AND REFUNDS
Our goal is to handle return and refund requests fairly and consistently. The current Refund Policy on the Cherie Naturals Website explains the applicable eligibility requirements, time limits, exclusions, and steps for requesting a return or refund. Please review that policy before sending anything back.
If you receive an incorrect, damaged, defective, or otherwise problematic item, contact help@cherienaturals.com and include your order number and a description of the issue. Photographs may help us assess a damaged or incorrect item. Do not return products until you have reviewed the return instructions or received authorization where required by the Refund Policy.
The original policy supplied for adaptation stated that sales became final 90 days after order fulfillment and listed certain non-refundable charges and items, including shipping, expedited shipping, package-loss protection, priority processing, final-sale items, and gift cards. These terms should only be used if they accurately reflect Cherie Naturals’ actual Refund Policy and comply with applicable law. Any exclusions must be clearly disclosed before purchase where required.
Once an authorized return is received, processing time may vary. After a refund is approved and issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. We will provide any refund confirmation available through our payment system.
Nothing in these Terms limits any non-waivable rights you may have under applicable consumer-protection law.
13. SOCIAL MEDIA
This section applies when you interact with Cherie Naturals through our social media pages, profiles, posts, comment sections, or other social-media features.
Social-media platforms are operated by third parties and are governed by their own terms and privacy policies. We do not control those platforms. Comments and opinions posted by users belong to those users and do not necessarily represent Cherie Naturals’ views.
We may, but are not obligated to, monitor interactions on our social-media pages. We may hide or remove content, or restrict access to our pages, where we reasonably consider content unlawful, threatening, abusive, discriminatory, misleading, spam, infringing, or otherwise inappropriate. You may also report offensive content directly to the platform using its reporting tools.
14. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free of harmful components.
Except where a warranty cannot legally be excluded, we disclaim warranties, conditions, and representations not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website’s content will be complete, current, accurate, or suitable for every user’s needs.
This section does not exclude any express product warranty we provide or any warranty or right that cannot lawfully be excluded or limited.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Cherie Naturals and the people or entities acting on its behalf will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from or related to your use of the Website, your inability to use it, or a product purchased through it. Such losses may include loss of profits, data, goodwill, business opportunity, or the cost of substitute products or services.
To the fullest extent permitted by law, and subject to any liability that cannot legally be limited, our total liability for a claim arising from an order or the Website will not exceed the amount you paid for the product or order giving rise to the claim. Any specific liability cap must be interpreted subject to applicable law and does not apply where such a limitation is prohibited.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, defective products, or any other liability that cannot legally be excluded or limited. Some jurisdictions do not permit certain exclusions or limitations, so parts of this section may not apply to you.
16. DISPUTE RESOLUTION — LEGAL REVIEW REQUIRED
**Do not publish this section as a binding arbitration clause until it has been reviewed and completed by a qualified lawyer for the actual legal entity operating Cherie Naturals.** The source policy referred to a different business, a specific state’s law, a particular arbitration provider, and a physical opt-out address. Those details cannot safely be transferred to Cherie Naturals without verification.
Before publishing this section, determine whether disputes will be handled in court, through arbitration, or by another process; identify the correct governing law and venue; confirm any applicable consumer rights; and provide a valid method and deadline for opting out if an arbitration agreement is used. Any dispute-resolution provision must be clear, enforceable, and consistent with the laws that apply to the business and its customers.
Until those details are verified, nothing in this section should be interpreted as requiring you to waive a right to court, jury trial, collective proceedings, or another right protected by applicable law.
17. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses incurred by Cherie Naturals as a direct result of your unlawful use of the Website, your material breach of these Terms, or your infringement of another person’s rights.
This obligation does not apply to the extent that a claim or loss was caused by our own negligence, unlawful conduct, or other circumstances for which you cannot legally be required to indemnify us. We will handle any indemnification claim in a manner consistent with applicable law.
18. THIRD-PARTY WEBSITES AND LINKS
The Website may contain links to third-party websites, tools, or services. These links are provided for convenience and do not necessarily mean that we endorse or control the third party.
We are not responsible for third-party websites, their content, availability, privacy practices, terms, products, or services. Before making a purchase or sharing information with a third party, review that party’s policies carefully. Questions or complaints about a third-party product or service should generally be directed to the relevant provider.
This section does not limit any responsibility that applicable law places on us.
19. REVIEWS, TESTIMONIALS, AND OTHER SUBMISSIONS
We welcome honest feedback about Cherie Naturals and our products. If you submit or post a review, photograph, testimonial, suggestion, question, or other content to us or through the Website (“Submission”), you confirm that you have the right to provide it and that it is accurate to the best of your knowledge. You must not submit content that is unlawful, misleading, defamatory, deceptive, or infringing.
By submitting content, you grant Cherie Naturals a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and adapt that content for operating, promoting, and improving our business, subject to applicable law and our Privacy Policy. This license does not transfer ownership of your content to us. Where required by law, we will obtain any additional consent needed before using a person’s name, image, or testimonial in advertising.
Reviews must reflect genuine experiences. We may moderate or remove content that violates these Terms or applicable law. Testimonials represent the experience of the person providing them and should not be understood as a promise that every customer will achieve the same results. We will not knowingly present a testimonial in a misleading way.
20. COPYRIGHT AND INTELLECTUAL PROPERTY
A. Copyright complaints
If you believe that content on the Website infringes your copyright, contact **help@cherienaturals.com** with the subject line “Copyright Notice.” Include enough information for us to identify the material and assess your claim, such as: (1) a description of the copyrighted work; (2) the location of the allegedly infringing material on the Website; (3) your name and contact information; (4) a statement explaining why you believe the use is unauthorized; (5) a statement that your notice is accurate and that you are the copyright owner or authorized to act for the owner; and (6) your physical or electronic signature.
If a notice must meet specific statutory requirements, including requirements under the U.S. Digital Millennium Copyright Act, you are responsible for including the information required by that law. We may remove or disable access to material where appropriate and consistent with applicable law. This contact method is not a substitute for a formally designated copyright agent if the law requires one; Cherie Naturals should verify whether a designated agent must be registered and publish the required details.
B. Website content and license
Text, product descriptions, images, photographs, graphics, logos, layouts, videos, designs, software, and other material on the Website (“Content”) are owned by Cherie Naturals or used with permission and may be protected by copyright, trademark, and other laws.
You may view the Website and print or download a reasonable copy of publicly available material for your own personal, non-commercial reference, provided you do not remove legal notices. Unless we give written permission or the law allows it, you must not copy, republish, modify, distribute, sell, publicly display, create derivative works from, or commercially exploit Website Content. You must not use automated tools to copy or collect substantial portions of the Website, bypass technical restrictions, or reproduce the Website on another server.
No ownership rights are transferred to you by accessing the Website. Any permission granted under this section may be withdrawn where permitted by law.
C. Trademarks
Cherie Naturals' names, logos, product names, and other brand identifiers may be trademarks or service marks of Cherie Naturals or their respective owners. Nothing on the Website grants you permission to use any trademark without prior written authorization from its owner. You must not use our marks in a way that suggests sponsorship, affiliation, or endorsement without permission.
21. ELECTRONIC COMMUNICATIONS
When you use the Website, place an order, or contact us electronically, you agree that we may respond electronically, including by email or through Website notices. To the extent permitted by applicable law, electronic communications and records may satisfy legal requirements that communications be in writing.
You are responsible for keeping your contact information current and checking messages related to your orders, subscriptions, or use of the Website. Consent to receive marketing messages is separate where required by law and may be withdrawn in accordance with the instructions provided with those messages.
22. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise. Any attempted transfer in breach of this section will have no effect to the extent permitted by law.
We may transfer or assign our rights and obligations under these Terms as part of a merger, restructuring, sale of assets, or transfer of the business, provided that doing so does not remove rights that applicable law guarantees to you.
23. NO WAIVER
If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later. Any waiver must be clear and will apply only to the specific matter for which it is given, unless applicable law requires otherwise.
24. SEVERABILITY
If a court or other competent authority finds any provision of these Terms invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect to the extent permitted by law.
25. TERMINATION
We may suspend or terminate your access to the Website where permitted by law, including if you materially breach these Terms, misuse the Website, or create a security or legal risk. Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should continue after termination will remain in effect, including provisions concerning privacy, intellectual property, disclaimers, liability, indemnification, dispute resolution (once validly established), and other accrued rights and obligations.
26. ENTIRE AGREEMENT
These Terms, together with the policies and additional terms expressly referenced or presented at checkout, form the agreement between you and Cherie Naturals regarding use of the Website and purchases made through it. They replace prior agreements on the same subject to the extent permitted by law.
If a product-specific term or checkout disclosure conflicts with these Terms, the more specific term will apply to that purchase only where it was clearly disclosed and is legally enforceable. Nothing in this section limits any rights that cannot be waived under applicable law.
27. QUESTIONS AND CONTACT INFORMATION
If you have a question about these Terms, an order, a return, or a product, contact our customer support team:
Cherie Naturals
Email: help@cherienaturals.com
Please include your order number when contacting us about an existing order. Do not send full payment-card numbers or other sensitive financial information by email.